Privacy Policy

Fondako Media LLC

Effective Date: January 1, 2025 · Last Updated: October 26, 2025

1. Introduction

Fondako Media LLC ("we," "us," "our," or "Company") operates Elite Advisor Coaching and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our marketing materials.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

Contact Information: Name, email address, phone number, business name, mailing address
Business Information: Company type, industry, revenue information, business structure
Financial Information: Payment card information, bank account details for transfers, billing address
Account Information: Username, password, account preferences
Communication Data: Content of emails, messages, call recordings, chat transcripts
Professional Information: Licensing information, business credentials, professional qualifications

2.2 Automatically Collected Information

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click data, referring URLs
Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags
Location Data: General geographic location based on IP address

2.3 Information from Third Parties

Marketing and advertising platforms (Meta, Google, LinkedIn)
Data enrichment services and business information providers
Payment processors and financial institutions
CRM and appointment scheduling platforms
Public databases and business registries

3. How We Use Your Information

3.1 Service Delivery

Delivering coaching, training, and program materials
Scheduling and conducting strategy calls
Managing your account and enrollment
Processing payments and billing
Providing customer success and support

3.2 Marketing and Communications

Sending promotional emails, newsletters, and marketing materials
Displaying targeted advertisements on social media and search engines
Retargeting through online advertising platforms
Conducting webinars, events, and educational content
Sharing testimonials and case studies (with consent)

3.3 Business Operations

Analyzing service usage and performance
Improving our services and user experience
Conducting market research and surveys
Detecting and preventing fraud
Enforcing our terms and conditions
Complying with legal obligations

3.4 Analytics and Optimization

Tracking conversion rates and campaign performance
A/B testing of marketing materials
Website optimization and user experience enhancement
ROI measurement and attribution modeling

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who assist us with:

Payment processing (Stripe, payment gateways)
CRM and database management (e.g., GoHighLevel, HubSpot)
Email marketing and automation platforms
Advertising platforms (Meta Ads, Google Ads)
Cloud hosting and data storage
Analytics and tracking services
Customer support tools
Appointment scheduling systems

4.2 Business Transfers

Your information may be transferred in connection with a merger, acquisition, sale of assets, or bankruptcy proceeding.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our legal rights, enforce our agreements, prevent fraud or illegal activity, or protect the safety of our users or the public.

4.4 Marketing Partners

We may share anonymized or aggregated data with marketing partners for industry research and benchmarking purposes. We do not sell your personal information to third parties.

4.5 With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

Essential Cookies: Required for website functionality
Performance Cookies: Track website usage and performance
Marketing Cookies: Enable targeted advertising and retargeting
Analytics Cookies: Help us understand user behavior

5.2 Third-Party Cookies

Google Analytics
Meta Pixel (Facebook Pixel)
LinkedIn Insight Tag
Google Tag Manager
Advertising networks and DSPs

5.3 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

6. Marketing Communications

6.1 Email Marketing

By providing your email address, you consent to receive promotional emails about our services, educational content and resources, event invitations and webinar announcements, and newsletter updates.

6.2 Opt-Out Rights

Clicking the "unsubscribe" link in any email
Contacting us at info@fondako.com
Adjusting your account preferences

6.3 Advertising

We use your information for targeted advertising on platforms including Facebook and Instagram (Meta Ads), Google Search and Display Network, LinkedIn, YouTube, and retargeting networks. You can opt out of targeted advertising through the Digital Advertising Alliance and Network Advertising Initiative opt-out pages, or through platform-specific ad preferences.

7. Data Security

Encryption of sensitive data (SSL/TLS)
Secure payment processing (PCI-DSS compliant)
Access controls and authentication
Regular security audits and monitoring
Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain:

Active account data: Duration of your enrollment plus 2 years
Payment records: 7 years for tax and accounting purposes
Marketing data: Until you opt out or request deletion
Call recordings: Duration of program plus 1 year for quality assurance

9. Your Privacy Rights

Depending on your location, you may have the right to access and port your data, request correction of inaccurate information, request deletion (subject to legal retention requirements), opt out of marketing communications and targeted advertising, request restriction of processing, and object to processing for marketing purposes.

9.1 Exercising Your Rights

To exercise any of these rights, email info@fondako.com with the subject line "Privacy Rights Request." We will respond within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

12. Canadian Privacy Rights (PIPEDA)

Because our services are primarily offered to advisors in Canada, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy laws in Alberta, British Columbia, and Quebec.

Accountability: Fondako Media LLC is responsible for personal information under its control and has designated a privacy contact reachable at info@fondako.com
Consent: We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. You may withdraw consent at any time, subject to legal and contractual restrictions
Limiting collection and use: We collect only the information needed for the purposes identified in this policy, and we do not use it for new purposes without further consent
Access and accuracy: You may request access to the personal information we hold about you and ask us to correct inaccuracies
Safeguards and retention: We protect personal information with security measures appropriate to its sensitivity and retain it only as long as necessary for the purposes described in Section 8

To make a PIPEDA request, email info@fondako.com with "PIPEDA Request" in the subject line. We respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Cross-border transfers: Personal information of Canadian residents may be stored or processed by our service providers in the United States and other countries, where it may be accessible to foreign courts, law enforcement, and national security authorities under the laws of those jurisdictions.

13. Quebec Privacy Rights (Law 25 / Loi 25)

If you reside in Quebec, the Act respecting the protection of personal information in the private sector, as amended by Law 25, applies to your personal information. In addition to the rights described above, you have the following rights:

Right to be informed: To know the purposes, means of collection, categories of third parties receiving your information, and whether it is transferred outside Quebec
Right of access and rectification: To obtain a copy of your personal information and have inaccurate, incomplete, or equivocal information corrected
Right to withdraw consent and de-indexing: To withdraw consent to further use or disclosure, and to request that information about you be de-indexed or ceased to be disseminated in defined circumstances
Right to data portability: To receive computerized personal information you provided to us in a structured, commonly used technological format
Automated decisions and profiling: To be informed if a decision about you is based exclusively on automated processing, and to submit observations. We do not currently make such decisions
Cookies and tracking: Profiling, tracking, and identification technologies described in Section 5 are deactivated by default under Law 25 unless you consent

Before transferring personal information outside Quebec, we conduct a privacy impact assessment to confirm the information will receive adequate protection. Quebec residents may exercise these rights, or raise a concern with our person in charge of the protection of personal information, by emailing info@fondako.com with "Loi 25 Request" in the subject line. You may also file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

14. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, use, and disclose; the right to request deletion; and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA, and we will not discriminate against you for exercising your CCPA rights. To exercise these rights, email info@fondako.com with "California Privacy Request" in the subject line.

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area, we process your information based on consent, contract, legitimate interests, or legal obligation. You may contact info@fondako.com for GDPR-related inquiries and you have the right to lodge a complaint with your local data protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending an email notification to registered users, and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

17. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

18. Recording and Monitoring

We may record phone calls and virtual meetings for quality assurance, training and coaching, appointment qualification verification, and dispute resolution. By scheduling or attending an appointment, you consent to being recorded. Our CRM and appointment systems may include screen recording functionality for quality control and training purposes.

19. Testimonials and Marketing Use

If you provide a testimonial or participate in marketing materials, you grant us permission to use your name, business name, and testimonial indefinitely across our marketing channels, and you waive the right to request removal of published testimonials.

20. Contact Us

Fondako Media LLC
General inquiries: info@fondako.com (Subject: Privacy Inquiry)
Billing-related privacy matters: billing@fondako.com

21. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, USA, without regard to conflict of law provisions.